Your Booking

Your booking is made with Luxuria Villas Limited, a company registered in England and Wales number 6150938. Luxuria Villas Limited act as agents for owners of individual villas or their appointed management companies. The client shall mean the lead passenger detailed on the booking form and who accepts these terms and conditions on behalf of the booking party.

Prices

Prices are shown in £ sterling and are correct at the time of viewing, although we reserve the right for amendments or omissions to these prices, which will become effective immediately for all bookings taken after the website has been updated. Prices will be liable to change due to currency fluctuation. A US Dollar price for each property will be available that will remain fixed and clients can pay in US Dollars into Luxuria Villas Limited UK based US Dollar account. Prices are based on the rental of the property on a nightly rate unless stated and the price will be based on the corresponding maximum occupancy for a quoted rate. A minimum stay of 5 nights is required during low season and a minimum stay of 7 nights is required during high season. During the period of December and January a minimum stay of 14 nights is required and special rates will apply.

Deposits and Payments

Unless otherwise stated a deposit of 25% will be required to confirm a booking. The remaining 75% of the cost of the booking will be required 10 weeks prior to departure and if not received by the balance due date on your confirmation/invoice we reserve the right to cancel the booking and apply any applicable cancellation charges. An invoice detailing deposits paid and monies due will be sent upon receipt of a completed Booking Form (See 'Booking Form'). The appropriate documentation for your booking, including your accommodation voucher, instructions and any appropriate directions will be sent out 2 weeks prior to your departure. Payments can be made by cheque (payable to Luxuria Villas Ltd) or by credit or debit card. Credit Card payments will be subject to a 2.5% surcharge. Debit Card payments will not subject to any surcharges.

Booking Form

We require a fully completed booking form for ALL bookings. This booking form should be completed as soon as possible after the initial payment has been made (in the case of booking made within 10 weeks of departure this needs to be as soon as possible after the full payment has been made). Booking forms can be completed using the paper copy sent with a brochure or via the website booking form. By checking the acceptance of these terms and conditions in an online booking form this will act as your electronic signature. Luxuria Villas Limited reserves the right to cancel a booking if a booking form is not received. Accommodation is reserved exclusively for those persons named on the booking form. No other persons are permitted to stay in the property without the written permission of Luxuria Villas Limited and the receipt of such payment. Where clients have been given a rate that involves the use of a limited number of bedrooms in a property then clients should be aware that access may not be granted to the additional bedrooms. Access to all communal areas will be allowed. Over occupancy, or occupancy above that stated on the booking form will result in penalty charges and may be in contravention of local legislation.

Cancellations

Should you wish to cancel your booking the person identified as the lead passenger and who has signed the booking form must make the cancellation in writing. The booking will be subject to the following scale of cancellation charges, based on the day Luxuria Villas Limited receive the written cancellation:

Security Deposits

All our properties are finished to the highest standards with many having expensive fixtures and fittings and as a result we will require a £500 security deposit on every booking taken. This security deposit will be due with the balance payment 10 weeks prior to the property booking date. The property should be vacated with all fixtures and furnishings in the same condition as at the start of the rental (fair wear and tear expected). The local management company should be informed of any damage caused to the property or its contents, with the client undertaking to pay for any damages. Providing no damage is done and/or there are no outstanding bills we will return this deposit to you within a maximum of 4 weeks from your departure date, although we will always aim to return security deposits within a shorter timeframe.

Arrival at your Property

Unless otherwise stated your property will be available after 15:00 hours on the day of your arrival and to ensure that the accommodation can be prepared for new guests the property must be vacated by 12:00 hours. Please be aware of these times in conjunction with flight arrangements. All possible will be done to assist clients with arrival and departure arrangements outside these times, including the appropriate storage of luggage, however we reserve the right to impose supplementary charges if the property is not vacated by the time stated.

Passports/Visas

Luxuria Villas Limited, or any of its associated companies, cannot accept responsibility for the failure to carry valid passports, visas, licences or any other necessary documentation.

Force Majeure

Except where expressively stated in these booking conditions Luxuria Villas Limited cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or effected by circumstances amounting to force majeure. In these booking terms and conditions this means any event which we, or the supplier of the service(s) in question could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadwork's, unavoidable technical problems with transport and all similar circumstances beyond our control.

Website and Brochure Accuracy

Luxuria Villas Limited takes great care and attention in providing accurate and detailed information of available properties however there may be times when facilities and services which are not under our direct control may not be available. We will endeavour to inform clients of any such changes, however these will not in themselves allow you to cancel your booking without penalty. Luxuria Villas Limited act as agents for owners and management companies and always try to maintain a minimum standard of furniture, decoration and maintenance, though we cannot guarantee that any particular feature will be available. Photographs are intended to give as accurate a description as possible of the property and the resort, however Luxuria Villas Limited cannot accept responsibility for any aspect of a picture that may have changed or been removed, nor for any changes to aspects or views since the photographs were taken or descriptions compiled.

Use of the Property

The Client may only use the property for the purpose of a private holiday home residence. The Client shall not sub-let or assign their rental of the property. Luxuria Villas Limited reserves the right to terminate the use of a villa in the event that, in the opinion of Luxuria Villas Limited or any of its associated management companies believe that:

Our Responsibility to You

We plan our property bookings months in advance and occasionally properties are withdrawn by owners or other circumstances make them unavailable or unsuitable. Fortunately this is a very rare situation and we will advise you as soon as possible and always endeavour to offer an alternative property of equal of higher standard if we are forced to make changes to your booking. However, we reserve the right to continue a booking if a property of equal or higher standard is available, and subsequent cancellation will be subject to cancellation penalties.

Building Work

Building and the resulting noise and disturbance adjacent to any property featured may occur at any time. We will always advise you of any such work that may in our opinion affect your booking. We will endeavour to offer alternative accommodation (with the client paying or receiving a refund in respect to any difference). If we are unable to provide alternative accommodation we will refund all monies paid. Unfortunately we have no control over building work and due to its intermittent nature we are not always aware when it may commence. We cannot be held liable for any building work which commences after your arrival and/or of which neither we or our management companies have prior knowledge and warning.

Complaints and Disputes

Luxuria Villas Limited receives very few complaints but those which occur are normally settled swiftly and amicably. If during the course of your stay you have any reason for complaint of dissatisfaction, you must contact the local management representative who will do there best to resolve the problem on the spot. If they are unable to solve the problem to your satisfaction please contact Luxuria Villas Limited at the UK office within 48 hours of the problem arising and we will do everything possible to resolve the problem. If, after your return, you are still not satisfied you must notify us in writing within 2 weeks of your return to settle your dispute. Failure to comply with the timescales mentioned will deprive Luxuria Villas Limited of the opportunity to rectify the problem and will void any compensation claims.